Acceptable Use Policy

You may use SignBona only for lawful, authorized, and legitimate document workflows.

You may not use SignBona to create, send, sign, store, process, verify, or promote documents, messages, workflows, templates, signatures, or transactions that are unlawful, fraudulent, abusive, deceptive, harmful, unauthorized, or inconsistent with this Policy, our Terms of Service, our Privacy Policy, or applicable law.

You may not use the Services to:

• forge, falsify, alter, or fabricate documents, signatures, initials, consents, audit records, certificates, identities, timestamps, or transaction evidence;
• impersonate another person or organization;
• falsely claim authority to sign, send, approve, or bind another person or organization;
• misrepresent your identity, affiliation, role, authority, intent, or relationship to a transaction;
• induce a person to sign a document through deception, coercion, intimidation, manipulation, or material omission;
• upload or send documents that you know, or should know, are false, misleading, unauthorized, invalid, or fraudulent;
• use SignBona to support scams, fake invoices, fake employment offers, fake contracts, identity theft, account takeover, financial fraud, loan fraud, immigration fraud, insurance fraud, tax fraud, or similar schemes.

You may not use the Services to:

• send spam, unsolicited bulk messages, or unwanted commercial messages;
• send signing requests to people who have not agreed to receive documents from you or where you lack a lawful basis to contact them;
• send phishing messages, credential-harvesting links, deceptive login prompts, malicious attachments, or misleading signing requests;
• distribute viruses, malware, spyware, ransomware, trojans, worms, malicious scripts, or harmful code;
• abuse email delivery, reminders, notifications, one-time passcodes, completion notices, or support channels;
• attempt to evade bounce, abuse, delivery, reputation, rate-limit, or anti-spam controls;
• use SignBona as a mail-sending platform rather than for legitimate document workflows.

You may not:

• access or attempt to access another person’s account, documents, templates, signing links, files, audit records, billing information, or data without authorization;
• bypass or attempt to bypass authentication, authorization, rate limits, usage limits, billing controls, storage limits, signing tokens, verification controls, or security measures;
• probe, scan, attack, overload, disrupt, degrade, or test the vulnerability of the Services without written authorization from SignBona;
• interfere with the availability, reliability, integrity, or security of the Services;
• use bots, scrapers, crawlers, automation, scripts, or other tools to extract data, create accounts, send documents, verify documents, or interact with the Services in an abusive or unauthorized way;
• reverse engineer, decompile, disassemble, or attempt to derive source code, trade secrets, keys, internal systems, or non-public APIs except as allowed by law;
• attempt to access, extract, modify, delete, corrupt, or exfiltrate data that does not belong to you;
• use the Services to conduct denial-of-service attacks, credential stuffing, brute force attacks, enumeration, scraping, or similar abusive activity.

You may not use the Services to upload, send, sign, store, process, or promote content that:

• violates any applicable law, regulation, court order, contract, or third-party right;
• infringes intellectual property, privacy, publicity, confidentiality, or other rights;
• contains unlawful threats, harassment, extortion, blackmail, exploitation, or abuse;
• promotes violence, terrorism, human trafficking, child sexual exploitation, non-consensual sexual content, or illegal activity;
• contains malware, harmful code, or instructions for unauthorized access;
• is defamatory, fraudulent, materially misleading, or unlawfully discriminatory;
• involves stolen information, unauthorized credentials, forged identification, counterfeit documents, or illegal records;
• is designed to evade law enforcement, sanctions, export controls, fraud monitoring, payment rules, or platform restrictions.

SignBona is currently intended for general U.S. electronic signature workflows. It is not designed or marketed as a specialized compliance platform for every regulated industry or document type.

You may not use the Services for regulated, restricted, or high-risk use cases unless you have independently determined that SignBona is legally and technically appropriate for your use case and you have obtained all required consents, authorizations, disclosures, approvals, and legal advice.

Examples of sensitive or potentially unsupported use cases include:

• wills, codicils, testamentary trusts, estate-planning documents requiring special formalities, or documents excluded from electronic-signature laws;
• adoption, divorce, family-law decrees, court orders, court notices, or litigation filings requiring special procedures;
• eviction, foreclosure, utility termination, health or life insurance cancellation, product recall, hazardous-materials, or similar notices where electronic delivery may be restricted;
• notarized documents, witnessed documents, wet-ink-only documents, or documents requiring government-specific filing procedures;
• healthcare, HIPAA-covered workflows, protected health information, medical authorizations, or healthcare compliance workflows unless you have confirmed the Services are suitable and have any required agreements in place;
• financial, securities, lending, banking, insurance, tax, employment, immigration, real estate, government, or public-sector workflows with specialized legal or regulatory requirements;
• documents requiring identity proofing beyond SignBona’s available authentication features;
• documents requiring qualified, advanced, or eIDAS-compliant electronic signatures.

SignBona does not provide legal advice. You are responsible for confirming whether electronic signature is permitted for your document and whether the Services satisfy your legal, regulatory, evidentiary, retention, identity, and delivery requirements.

You may not use the Services to support or facilitate:

• illegal goods or services;
• fraudulent investment, lending, insurance, employment, tax, immigration, or housing schemes;
• counterfeit goods or stolen property;
• unlawful gambling;
• illegal drugs or controlled substances;
• illegal weapons sales or trafficking;
• sanctions evasion, money laundering, terrorist financing, or other financial crime;
• pyramid schemes, deceptive multi-level marketing, fake charities, or fraudulent fundraising;
• unauthorized debt collection, extortion, or coercive payment demands;
• activities that payment processors, email providers, hosting providers, or infrastructure providers prohibit or classify as high risk.

When you invite people to sign, view, or receive documents through SignBona, you must:

• use accurate recipient information;
• send documents only to people you are authorized to contact;
• avoid misleading subject lines, messages, document titles, or sender information;
• provide recipients with enough context to understand what they are being asked to sign;
• respect recipient decisions to decline or not complete a signing workflow;
• avoid excessive reminders, harassment, pressure, coercion, or abusive follow-up;
• promptly correct recipient email mistakes when you become aware of them;
• avoid sending sensitive documents to the wrong person.

You are responsible for the content of your documents, the recipients you select, and the signing workflows you initiate.

If you create, save, reuse, or share templates in SignBona, you are responsible for those templates.

You may not create or use templates that are fraudulent, misleading, unlawful, infringing, abusive, or inappropriate for electronic signature. You may not present user-created templates as legal advice, attorney-approved documents, government forms, official forms, or SignBona-approved documents unless that is accurate and authorized.

A template is a convenience tool. It does not guarantee that the underlying document is legally valid, enforceable, complete, compliant, or appropriate for your transaction.

You may not use the Services to collect, upload, process, disclose, or store personal information unless you have the right to do so.

You are responsible for providing any required notices, obtaining any required consents, and complying with applicable privacy, data protection, employment, consumer protection, and communication laws.

You may not use the Services to:

• collect unnecessary sensitive personal information;
• upload personal information obtained unlawfully;
• expose another person’s personal information without authorization;
• send documents to unauthorized recipients;
• use signing workflows for surveillance, harassment, doxxing, identity theft, or credential collection;
• violate privacy rights of signers, recipients, customers, employees, contractors, or third parties.

You may not use the Services in a way that imposes unreasonable load, cost, risk, or operational burden on SignBona or its providers.

You may not:

• create duplicate accounts to avoid trial, billing, rate, usage, storage, or plan limits;
• share accounts to avoid subscription requirements;
• use automated account creation, automated sending, or scripted signing at abusive scale;
• resell, white-label, sublicense, rent, lease, or provide SignBona as a competing or managed service without written permission;
• use the Services to build, benchmark, train, or improve a competing electronic-signature product;
• excessively use storage, bandwidth, verification pages, email delivery, signing requests, or support resources beyond normal product use;
• intentionally trigger errors, retries, bounces, webhooks, or operational load.

If SignBona believes that you have violated this Policy, our Terms of Service, applicable law, or the rights of others, we may take action with or without prior notice, including:

• warning you;
• limiting, suspending, or terminating your account;
• restricting sending, signing, templates, downloads, verification, or billing features;
• blocking recipients, domains, links, files, documents, workflows, or email delivery;
• removing or disabling access to content;
• voiding, expiring, or disabling signing workflows where appropriate;
• preserving records for legal, security, fraud-prevention, or dispute-resolution purposes;
• reporting suspected unlawful conduct to law enforcement, regulators, payment processors, email providers, hosting providers, or affected parties;
• cooperating with legal process or government requests;
• seeking damages, injunctive relief, or other legal remedies.

We may also take action to protect the Services, users, signers, recipients, third parties, our providers, and SignBona from legal, security, operational, financial, or reputational risk.

If you receive a suspicious signing request, believe someone is misusing SignBona, or need to report fraud, phishing, spam, malware, impersonation, unauthorized access, or other abuse, contact us at:

abuse@signbona.com

For security vulnerabilities, contact:

security@signbona.com

For privacy matters, contact:

privacy@signbona.com

Please include enough information for us to review the issue, such as the sender email, recipient email, document title, signing link, envelope ID, screenshot, timestamp, and a description of the concern. Do not send sensitive information unless necessary.

SignBona may review, investigate, or act on content, accounts, documents, templates, workflows, links, logs, reports, or activity when we believe it is appropriate. However, we do not undertake a general obligation to monitor all user content or signing workflows.

You remain responsible for your documents, templates, recipients, workflows, and use of the Services.

We may update this Policy from time to time. If we make material changes, we may provide notice through the Services, by email, through account notices, or by other reasonable means.

The updated Policy will become effective on the date stated in the updated Policy or in the notice. Your continued use of the Services after the updated Policy becomes effective means you accept the updated Policy.

For questions about this Policy, contact us at:

SignBona may provide Spanish translations of this Acceptable Use Policy for convenience. The English version is the official version. If there is any conflict between the English version and a translated version, the English version controls to the fullest extent permitted by law.