Support

Use the email that best matches your issue:

• General support: support@signbona.com
• Billing, subscriptions, trials, cancellations, or invoices: billing@signbona.com
• Privacy requests or personal information questions: privacy@signbona.com
• Legal notices or legal questions about SignBona policies: legal@signbona.com
• Security concerns or vulnerability reports: security@signbona.com
• Abuse, phishing, spam, impersonation, or fraudulent documents: abuse@signbona.com

If you are not sure which email to use, contact support@signbona.com.

To help us review your request faster, include relevant details such as:

• your SignBona account email;
• the email address that received the signing request;
• the document title or envelope name, if available;
• the envelope ID, verification link, or signing link, if available;
• the approximate date and time of the issue;
• screenshots, if useful;
• the browser and device you are using;
• a clear description of what happened and what you expected to happen.

Do not send sensitive document contents unless necessary for your support request. If you need help with a document, describe the issue first so we can tell you what information is needed.

SignBona currently provides support by email. We review support requests in good faith and try to respond as promptly as reasonably possible.

Response times may vary depending on the type of request, account status, issue complexity, security review, provider availability, legal requirements, and support volume.

Unless SignBona expressly agrees in writing, we do not provide a guaranteed support service-level agreement, emergency legal support, phone support, or real-time live support.

For account access issues, contact support@signbona.com and include your account email.

For security reasons, we may require verification before helping with account access, billing, document access, account deletion, or privacy requests.

If you believe your account was accessed without authorization, contact security@signbona.com immediately and include any relevant details.

For billing issues, contact billing@signbona.com.

SignBona uses Stripe for subscription billing, checkout, invoices, and customer portal features. If you need to cancel your subscription, update your payment method, or access billing information, use the billing portal available in your account where provided.

If you believe you were charged in error, include your account email, charge date, charge amount, invoice information if available, and a description of the issue.

Please review our Refund & Cancellation Policy for details about free trials, renewals, cancellations, failed payments, and refunds.

If you received a signing request and are having trouble opening, reviewing, or signing a document, contact support@signbona.com.

Include the sender’s email, your recipient email, the document title, and the signing link or envelope ID if available.

If you do not recognize the sender, suspect phishing, believe the document is fraudulent, or were pressured to sign, do not complete the signing process. Report the issue to abuse@signbona.com.

SignBona cannot tell you whether you should sign a document. If you have questions about the legal effect of a document, contact the sender or a qualified attorney.

Completed documents may include a final signed PDF, audit trail, certificate of completion, and verification link.

If you need help accessing a completed document, contact support@signbona.com. We may need to verify your identity and your relationship to the document before providing assistance.

If you are using a verification link and see a warning or tampered status, contact the person who sent you the document and report the issue to support@signbona.com.

Verification results are technical integrity signals. They are not legal advice and do not guarantee that a document is legally valid or enforceable in every context.

For privacy questions or requests to access, correct, delete, or receive information about personal information processed by SignBona, contact privacy@signbona.com.

We may need to verify your identity before processing a privacy request. If your information was submitted by a SignBona account holder, we may direct you to that account holder or process your request in a way that preserves transaction integrity and the rights of other parties.

Some records, including completed documents, audit trails, consent records, certificates of completion, billing records, security logs, and legal evidence, may be retained as described in our Privacy Policy and Terms of Service.

If you want to delete your SignBona account, use the account deletion feature where available or contact support@signbona.com.

Account deletion may require identity verification and confirmation. SignBona may apply a grace period before final deletion.

Deleting your account may delete or de-identify certain account-level information. However, completed documents, final signed PDFs, certificates of completion, audit trails, consent records, and related evidence may be retained where necessary to preserve transaction integrity, legal evidence, dispute resolution, security, and the rights of other parties.

Deleting your account does not automatically guarantee a refund. If you have a paid subscription, you should cancel it through the billing portal or other cancellation method made available in your account.

Report suspected unauthorized access, account compromise, suspicious signing links, vulnerabilities, or security concerns to security@signbona.com.

When reporting a vulnerability, do not exploit the issue, access data that does not belong to you, disrupt the Services, perform denial-of-service testing, modify or delete data, exfiltrate information, or publicly disclose the issue before we have had a reasonable opportunity to investigate and respond.

Include enough detail for us to reproduce and evaluate the issue safely.

Report abuse to abuse@signbona.com.

Examples of abuse include:

• phishing emails or suspicious signing links;
• fraudulent documents;
• forged or unauthorized signatures;
• impersonation;
• spam or unwanted signing requests;
• malware or malicious links;
• harassment, coercion, or pressure to sign;
• documents sent to the wrong person;
• misuse of SignBona for scams or illegal activity.

Include the sender email, recipient email, document title, signing link, envelope ID, screenshots, timestamps, and a description of the issue if available.

SignBona does not provide legal advice and cannot tell you whether a document is valid, enforceable, fair, complete, or appropriate for your situation.

For legal questions about a document, contract, signature, signer authority, dispute, deadline, transaction, notarization, witness requirement, or legal rights, contact the sender or a qualified attorney.

• Terms of Service: /terms
• Privacy Policy: /privacy
• Electronic Record and Signature Disclosure: /disclosure
• Refund & Cancellation Policy: /refund
• Acceptable Use Policy: /acceptable-use
• Trust & Security: /trust

SignBona may provide Spanish translations of this Support page for convenience. The English version is the official version. If there is any conflict between the English version and a translated version, the English version controls to the fullest extent permitted by law.