Terms of Service

SignBona provides an online platform for preparing, sending, signing, completing, storing, and verifying electronic documents and related audit records.

SignBona is a technology provider. We are not a party to the underlying agreements, contracts, documents, transactions, or relationships between senders, signers, recipients, account holders, or other parties unless we expressly sign a separate written agreement saying otherwise.

SignBona is not a law firm and does not provide legal, tax, financial, compliance, notarization, identity-verification, or professional advice. You are responsible for determining whether the Services are appropriate for your documents, transactions, signers, recipients, and legal requirements.

SignBona is currently intended for users and transactions in the United States. The Services are designed to support electronic records and electronic signatures under the U.S. Electronic Signatures in Global and National Commerce Act (“ESIGN Act”) and the Uniform Electronic Transactions Act (“UETA”), as adopted by applicable states.

SignBona is not currently marketed as a European Union, United Kingdom, eIDAS-qualified, qualified electronic signature, advanced electronic signature, HIPAA-compliant, SOC 2-certified, ISO-certified, or industry-specific regulated compliance platform.

If you use the Services outside the United States or for transactions involving non-U.S. law, you are responsible for determining whether the Services are suitable for that use.

You must be at least 18 years old to create a SignBona account or use the Services as an account holder.

If you use the Services on behalf of a company, organization, client, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you individually and the entity you represent.

You may not use the Services if you are prohibited from doing so under applicable law or if we have previously suspended or terminated your access for violating these Terms.

To use certain Services, you must create an account. You agree to provide accurate, current, and complete account information and to keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials, sessions, devices, email account, signing links, and any multi-factor authentication methods you enable. You are responsible for activity that occurs under your account, except to the extent caused by SignBona’s breach of these Terms or applicable law.

You must notify us promptly at security@signbona.com if you believe your account, email, signing link, credentials, or documents have been accessed without authorization.

We may require you to verify your email address, use authentication controls, complete security checks, or re-authenticate before accessing sensitive account features.

By creating an account, using the Services, or signing documents through SignBona, you agree that SignBona may provide notices, disclosures, records, communications, billing notices, security notices, and other information electronically.

Your use of electronic records and signatures is also governed by our Electronic Record and Signature Disclosure, which explains your consent to electronic records and signatures, your right to withdraw consent for future transactions, hardware and software requirements, and related electronic-record procedures.

You agree that electronic acceptance of these Terms, our Privacy Policy, our Electronic Record and Signature Disclosure, and other applicable policies has the same legal effect as a handwritten signature, to the fullest extent permitted by law.

The Services may allow you to:

• upload PDF documents;
• prepare documents for signature;
• add recipients and signing fields;
• create, save, and reuse your own templates;
• send signing requests by email;
• require email-based authentication or one-time passcodes where available;
• collect electronic signatures, initials, dates, text fields, checkboxes, and related field values;
• generate completed PDFs;
• generate certificates of completion;
• create audit trails and signing-event records;
• apply PDF signing, timestamping, and integrity controls;
• archive or manage completed documents;
• access billing and subscription features;
• verify completed documents through verification pages.

We may add, modify, suspend, limit, or remove features from time to time. Some features may be experimental, limited, unavailable, or subject to plan limits.

SignBona currently offers a Personal plan. When you register, we may provide a 30-day free trial. After the free trial, continued access to paid features requires an active paid subscription.

Billing is processed through Stripe. By starting a paid subscription, entering payment information, or completing a checkout flow, you authorize SignBona and Stripe to charge the applicable subscription fees, taxes, and other amounts shown at checkout or in the billing flow.

If a checkout or billing flow states that a trial will convert into a paid subscription, you authorize the applicable recurring charges unless you cancel before the trial ends. If no payment method is required for the free trial, you will need to start a paid subscription to continue using paid features after the trial expires.

Subscription fees, billing intervals, renewal dates, plan limits, and included usage are shown in the Services, the checkout flow, or related billing pages. You are responsible for reviewing those terms before subscribing.

Subscriptions renew automatically unless cancelled before the renewal date. You may cancel through the Stripe Customer Portal or other cancellation method we make available. Cancellation stops future renewal charges but does not automatically provide a refund for the current billing period.

If your payment fails, your subscription becomes past due, or your subscription is cancelled or terminated, we may restrict your ability to send new documents, use paid features, or access certain account functionality. We may continue to provide limited access to completed documents, audit records, or account settings where appropriate.

Unless required by applicable law or expressly stated by SignBona in writing, subscription fees are non-refundable.

You may cancel your subscription at any time to prevent future renewal charges. When you cancel a paid subscription, you generally keep access to paid features until the end of the current paid billing period, unless your account is suspended or terminated for violation of these Terms.

If you cancel during a free trial before any paid subscription begins, you will not be charged for that trial. If you believe you were charged in error, contact billing@signbona.com.

We may, in our sole discretion, issue refunds, credits, or billing adjustments in specific cases. Issuing a refund in one case does not create a right to a refund in another case.

Fees may not include applicable taxes, duties, levies, or governmental charges unless stated otherwise. You are responsible for all applicable taxes associated with your use of the Services, except taxes based on SignBona’s income.

Stripe or another payment provider may calculate, collect, or remit taxes where configured or legally required.

Your use of the Services may be subject to limits, including limits on envelopes, documents, pages, file size, storage, recipients, signing requests, templates, reminders, downloads, verification requests, rate limits, or other technical and product limits.

We may enforce these limits through the Services. We may also update limits from time to time for operational, security, product, or business reasons. If we materially reduce limits for an active paid subscription, we will use reasonable efforts to provide notice or apply the change at renewal, unless the change is required for security, abuse prevention, legal compliance, or platform stability.

You may not attempt to bypass plan limits, usage limits, rate limits, authentication controls, billing controls, or security controls.

“User Content” means documents, PDFs, templates, text, signatures, initials, field values, recipient information, messages, names, emails, files, logos, profile information, and other content or information that you or your authorized users submit, upload, generate, send, store, or process through the Services.

You retain ownership of your User Content, subject to the rights and licenses you grant in these Terms.

You grant SignBona a limited, non-exclusive, worldwide license to host, store, copy, process, transmit, display, generate, seal, timestamp, sign, verify, retain, and otherwise use User Content as necessary to provide, secure, maintain, improve, and enforce the Services, comply with law, preserve audit evidence, process billing, respond to support requests, and protect the rights of SignBona, users, signers, recipients, and third parties.

You are solely responsible for your User Content and for ensuring that you have all rights, permissions, consents, and legal authority necessary to upload, send, sign, store, process, and disclose User Content through the Services.

SignBona may allow you to create and reuse templates. Templates are created by you, not by SignBona, unless we clearly state otherwise.

You are responsible for the contents, legal effect, accuracy, suitability, and use of your templates. SignBona does not review, approve, validate, or provide legal advice about your templates.

Templates are provided as a convenience feature to help you reuse document setups, fields, recipients, roles, or workflows. A template does not guarantee that a document is legally enforceable, complete, compliant, or appropriate for your use case.

You may invite signers, recipients, carbon-copy recipients, and other participants to interact with documents through the Services. You represent and warrant that you have the right to provide their information to SignBona and to send them documents, signing requests, reminders, completion notices, and related communications.

You are responsible for entering accurate recipient information, selecting appropriate authentication settings, verifying signer authority where necessary, and determining whether the signer is legally permitted to sign the document.

SignBona may send transactional emails to recipients in connection with your document workflows. You may not use SignBona to send spam, unsolicited commercial messages, phishing messages, misleading signing requests, fraudulent documents, or abusive communications.

Electronic signatures and records may be legally valid under ESIGN, UETA, and other applicable laws. However, SignBona does not guarantee that any specific document, transaction, signer, recipient, workflow, field, template, signature, or record will be legally valid or enforceable.

The validity or enforceability of a document may depend on factors outside SignBona’s control, including:

• the type of document;
• applicable federal, state, local, or industry-specific law;
• the parties’ consent to transact electronically;
• the signer’s intent and authority;
• identity verification and authentication requirements;
• required disclosures;
• record retention requirements;
• notarization, witness, paper delivery, wet-ink signature, or other formalities;
• whether the document type is excluded from electronic signature laws.

Certain records may be excluded from ESIGN, UETA, or other electronic signature laws, or may require special procedures. These may include, depending on applicable law, wills, codicils, testamentary trusts, certain adoption, divorce, or family-law matters, certain court orders or court documents, certain notices involving utility termination, foreclosure, eviction, product recalls, hazardous materials, health or life insurance cancellation, and other legally restricted records.

You should consult qualified legal counsel before using the Services for high-risk, regulated, excluded, notarized, witnessed, consumer-protection, healthcare, financial, governmental, real-estate, court-related, estate-planning, family-law, or other sensitive transactions.

SignBona does not draft your documents, review your documents, advise you about your legal rights, determine whether your documents are enforceable, or tell you whether electronic signature is appropriate for a specific transaction.

Any product information, help content, support response, disclaimer, template feature, trust page, verification page, or website content is provided for general informational and operational purposes only and is not legal advice.

You are responsible for consulting an attorney when legal advice is needed.

The Services may generate audit trails, event records, consent records, certificates of completion, document hashes, timestamp records, PDF signing records, and verification-page results.

These records are designed to support evidence of the signing process, document integrity, and workflow history. They do not guarantee that a court, agency, counterparty, or other third party will accept a document or signature as valid or enforceable.

Verification pages may display limited information about the integrity or status of a completed document. A verification result does not provide legal advice and does not independently prove every legal element required for enforceability.

SignBona may store documents, final signed PDFs, certificates of completion, audit trails, consent records, integrity logs, and related records as needed to provide the Services, preserve signing evidence, support verification, comply with law, resolve disputes, prevent abuse, and protect parties to a transaction.

Draft documents may be deleted by the account holder or deleted when an account is deleted, subject to technical, backup, and operational limits.

Documents that have been sent but not completed may need to be voided, expired, or otherwise terminated before deletion. SignBona may prevent deletion of in-progress signing workflows where deletion would leave active signing links, incomplete audit records, or orphaned workflow states.

Completed documents, final signed PDFs, certificates of completion, consent records, audit trails, integrity logs, and related evidence may be retained even after an account is deleted, archived, or closed. This retention helps preserve evidence for signers, recipients, account holders, and other parties to the transaction.

Completed documents may be archived or removed from an account holder’s active dashboard, but SignBona may prevent permanent deletion if deletion would compromise legal evidence, auditability, verification, integrity records, dispute resolution, or the rights of other parties.

When an account is deleted, SignBona may delete or de-identify account-level information while retaining completed transaction records where reasonably necessary or legally permitted.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge the Privacy Policy.

You are responsible for providing any legally required privacy notices to signers, recipients, customers, employees, contractors, or other people whose information you upload or process through the Services.

You may not use the Services to collect, process, disclose, or store personal information in violation of applicable law.

You may use the Services only for lawful purposes and in accordance with these Terms.

You may not use the Services to:

• violate any applicable law, regulation, court order, contract, or third-party right;
• upload, send, sign, store, or promote fraudulent, forged, misleading, unauthorized, or illegal documents;
• impersonate another person or misrepresent identity, authority, affiliation, or intent;
• obtain signatures through deception, coercion, manipulation, or unauthorized access;
• send spam, unsolicited bulk messages, phishing attempts, malware, malicious links, or abusive communications;
• upload viruses, malware, spyware, ransomware, or harmful code;
• interfere with, disrupt, overload, scan, scrape, crawl, reverse engineer, or attack the Services or related systems;
• attempt to bypass authentication, authorization, usage limits, rate limits, billing controls, storage controls, or security measures;
• access or attempt to access another user’s account, documents, signing links, templates, files, or data without permission;
• use the Services for harassment, threats, exploitation, discrimination, hate, abuse, or illegal surveillance;
• process documents involving regulated or restricted activities unless you are legally permitted to do so and the Services are appropriate for that use;
• use the Services for notarization, identity verification, regulated healthcare, regulated financial services, court filings, government filings, or other specialized legal requirements unless you independently confirm that SignBona is suitable for that use;
• resell, sublicense, rent, lease, or provide the Services as a competing service without our written permission;
• use the Services to develop, train, or improve a competing product or service;
• remove, obscure, or alter SignBona branding, notices, security features, or verification features except where the Services expressly allow it.

We may investigate suspected violations and may suspend, limit, or terminate access where we believe a violation has occurred or may occur.

SignBona uses technical and organizational measures designed to protect the Services. However, you are responsible for your own use of the Services, including:

• protecting your account credentials;
• using strong passwords;
• enabling available security features where appropriate;
• controlling access to your email account and devices;
• verifying recipient email addresses before sending documents;
• selecting appropriate signer authentication settings;
• limiting access to signing links and downloaded files;
• promptly reporting suspected unauthorized access;
• keeping your systems, browsers, and devices updated.

You may not test, scan, probe, or attack SignBona systems without our prior written authorization.

If you discover a vulnerability, report it to security@signbona.com and do not exploit it, access data that is not yours, disrupt the Services, or disclose the vulnerability publicly before we have had a reasonable opportunity to investigate and respond.

The Services may depend on third-party providers, including hosting, database, authentication, storage, payment, email, monitoring, analytics, and timestamping providers.

Third-party services may be governed by their own terms and privacy policies. SignBona is not responsible for third-party services that we do not control, except to the extent required by applicable law or separate written agreement.

Payment processing is handled by Stripe. By using Stripe-powered checkout, billing, subscription, or customer-portal features, you may also be subject to Stripe’s terms, policies, and procedures.

We aim to provide reliable Services, but we do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.

We may modify, suspend, discontinue, limit, or replace any part of the Services at any time. We may perform maintenance, updates, security work, infrastructure changes, provider migrations, or emergency fixes that affect availability.

We are not liable for delays, failures, data loss, non-delivery, signing failures, verification failures, or service interruptions caused by events outside our reasonable control, including internet outages, third-party provider failures, power failures, security incidents, government action, natural disasters, labor issues, or force majeure events.

Some features may be offered as beta, trial, preview, experimental, early-access, or pre-release features. These features may be incomplete, unstable, limited, changed, removed, or discontinued at any time.

You should not rely on beta or pre-release features for critical transactions unless you have independently determined that they are appropriate for your use case.

We may suspend, restrict, or terminate your access to the Services if:

• you violate these Terms or other applicable policies;
• your payment fails or subscription becomes inactive;
• your use creates security, legal, operational, reputational, or abuse risk;
• we believe your account has been compromised;
• you use the Services for fraud, spam, phishing, malware, illegal activity, or abuse;
• we are required to do so by law, court order, payment provider, infrastructure provider, or government request;
• continued service would expose SignBona, users, signers, recipients, or third parties to unacceptable risk.

You may stop using the Services at any time. You may cancel your subscription through the billing portal or other cancellation method we make available.

Termination or cancellation does not automatically delete completed documents, audit trails, consent records, certificates of completion, billing records, or other records that we retain under these Terms, our Privacy Policy, applicable law, or legitimate business needs.

SignBona and its licensors own all rights, title, and interest in the Services, including software, interfaces, design, workflows, branding, logos, trademarks, documentation, website content, and related technology, except for User Content.

These Terms do not grant you any ownership rights in the Services. You may use the Services only as permitted by these Terms.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works based on the Services except as permitted by law or with our written permission.

If you provide feedback, suggestions, ideas, improvements, bug reports, or feature requests, you grant SignBona a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, commercialize, and incorporate that feedback without restriction or compensation to you.

Your documents and account information may include confidential information. SignBona will handle User Content according to these Terms and our Privacy Policy.

You are responsible for marking, limiting, and protecting confidential information that you upload or send through the Services. You should not upload information unless you have the right to do so and the Services are appropriate for that information.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNBONA DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, AND LEGAL ENFORCEABILITY.

SIGNBONA DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES;
• DOCUMENTS WILL BE LEGALLY VALID, ENFORCEABLE, OR ACCEPTED BY ANY COURT, AGENCY, COUNTERPARTY, PLATFORM, OR THIRD PARTY;
• ELECTRONIC SIGNATURES WILL BE APPROPRIATE FOR EVERY DOCUMENT OR TRANSACTION;
• AUDIT TRAILS, CERTIFICATES, TIMESTAMPS, OR VERIFICATION PAGES WILL SATISFY EVERY LEGAL OR EVIDENTIARY REQUIREMENT;
• SIGNERS ARE WHO THEY CLAIM TO BE UNLESS A SPECIFIC AUTHENTICATION METHOD IS EXPRESSLY PROVIDED AND SUCCESSFULLY COMPLETED;
• USER CONTENT WILL BE ERROR-FREE, COMPLETE, OR LEGALLY SUFFICIENT;
• THE SERVICES WILL MEET YOUR SPECIFIC NEEDS, REGULATORY REQUIREMENTS, OR INDUSTRY REQUIREMENTS.

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNBONA AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES; LOSS OF DATA; LOSS OF BUSINESS; LOSS OF GOODWILL; DOCUMENT REJECTION; SIGNING FAILURE; LEGAL INVALIDITY; UNAUTHORIZED ACCESS; OR SERVICE INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNBONA’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SIGNBONA FOR THE SERVICES IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section apply to all theories of liability, including contract, tort, negligence, strict liability, warranty, statute, and any other legal theory, except where prohibited by law.

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless SignBona and its owners, officers, employees, contractors, agents, affiliates, suppliers, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your use or misuse of the Services;
• your User Content;
• your documents, templates, signing workflows, recipients, or transactions;
• your violation of these Terms or applicable law;
• your violation of any third-party right;
• your fraud, misrepresentation, negligence, or willful misconduct;
• your failure to obtain necessary consents, permissions, or legal authority;
• disputes between you and senders, signers, recipients, customers, employees, contractors, counterparties, or other third parties.

We may control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

Before filing a claim, you and SignBona agree to try to resolve the dispute informally. The party raising the dispute must send written notice describing the dispute and the requested relief.

Notices to SignBona must be sent to legal@signbona.com.

You and SignBona agree to give the other party at least 30 days to resolve the dispute informally before starting arbitration, small-claims court, or another legal proceeding, unless emergency relief is needed.

PLEASE READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR LEGAL RIGHTS.

To the maximum extent permitted by law, you and SignBona agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, your subscription, your documents, or your relationship with SignBona will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if the claim qualifies.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration will take place in Miami-Dade County, Florida, unless the parties agree to remote proceedings or another location.

You and SignBona waive the right to a jury trial and agree that disputes will be resolved only on an individual basis. You and SignBona may not bring claims as a plaintiff or class member in any class, collective, consolidated, representative, private attorney general, or similar proceeding.

This arbitration agreement does not prevent either party from seeking temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, security, accounts, systems, documents, or data.

If this arbitration or class-action waiver section is found unenforceable in whole or in part, the unenforceable portion will be severed to the extent permitted by law, and the remaining Terms will remain in effect.

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles.

Subject to the arbitration section above, any permitted court proceeding must be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction and venue of those courts.

We may update these Terms from time to time. If we make material changes, we may provide notice through the Services, by email, through account notices, or by other reasonable means.

The updated Terms will become effective on the date stated in the updated Terms or in the notice. Your continued use of the Services after the updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the Services and cancel any active subscription.

These Terms, together with the Privacy Policy, Electronic Record and Signature Disclosure, any applicable billing terms, and any additional terms expressly incorporated by reference, form the entire agreement between you and SignBona regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or by operation of law.

Our failure to enforce a provision is not a waiver of our right to enforce it later.

Section headings are for convenience only and do not affect interpretation.

For legal questions about these Terms, contact us at:

SignBona may provide Spanish translations of these Terms for convenience. The English version is the official version. If there is any conflict between the English version and a translated version, the English version controls to the fullest extent permitted by law.